POLITICA DE CANCELACION y CONDICIONES DE CONTRATACION

In compliance with articles 22 and 23 of Law 17/2009 of November 23 on Free access to Service Activities and their exercise, we inform you that you can proceed to CANCEL YOUR RESERVATION, but in such case, The following charges and penalties would apply:

1. CANCELLATION POLICY

If you cancel more than 15 days in advance: 30% penalty of the total amount paid.
If you cancel less than 15 days in advance and more than 5: 40% penalty of the total amount cancelled.
If you cancel less than 5 days in advance and more than 48 hours: 50% penalty of the total amount cancelled.
If you cancel Your cancellation with less than 48 hours notice and more than 24 hours: 60% penalty of the total amount paid.
If you cancel less than 24 hours before the start of the activity, do not show up, or If you show up late at the meeting point, it will mean the loss of 100% of the cost of what was reserved (not of what was paid, but of the full value of the places for those not shown), payment being necessary to carry out the activity full pending reservation and no refund is due for the places of those not present.

2. EXCEPTIONAL SITUATIONS

GROUP DISSOLUTION: If, as a result of the cancellation of the place(s), a number of participants is reduced to less than the minimum group necessary to carry out the confirmed activity for themselves or other participants, they must pay the total cost of the canceled place to avoid dissolution or wait to cancel (if advance notice allows) when this dissolution does not occur, applying the penalty that corresponds at that time. /li>
GROUP ANNOUNCED AS FULL: If the cancellation occurs in an activity and shift announced as full, the full price of the canceled places must be paid.

The client and their entire group must be at the meeting point at least 15 minutes before the indicated start time. If they are not there at the indicated start time, the Client will lose any right to carry out the activity, change or refund, and, in case of arriving late, a financial penalty may be applied according to the time of delay to be able to carry out the activity.

IMPORTANT NOTE:< /strong> Any advantage applied to the price may be reviewed/eliminated by varying the final number of participants downwards, applying the price without discount that corresponds to the effective number of final participants plus the penalty or maintaining full payment for the places. canceled, whichever is least harmful.

GROUPS: In case of cancellations or partial non-shows, all places set and committed in final confirmation will be charged and invoiced.

strong>. In total cancellations, it will be the general cancellation rule for this unique type of reservations, and due to the significant damage caused by complete cancellation, to penalize said cancellations with the loss full of any amount delivered on account as a reservation. Understanding that all cancellations are justified, but SOMOS AVENTURA cannot financially assume the damage caused. An attempt will be made to assess each case individually and offer additional options other than complete loss, if this is possible.

We also inform you that if due to sufficient cause or force majeure, we find ourselves unable to To provide a service under the agreed conditions, we will offer you the possibility of choosing a change of activity or date, or a bonus for the value of what was paid with a limited date. If this substitution results in a service of inferior category or quality, the difference would be refunded. If this event occurs, no claim can be made to SOMOS AVENTURA, SL. WITH CIF B40641755, hereinafter WE ARE AVENTURA, beyond the value of what was actually paid.

– When in the one-day/shift programs the sufficient number of registrations has not been reached (6 participants at least), and that the cancellation is announced to the participants at least 24 hours in advance of the date of the activity.

If said causes indicated in the previous paragraph, or force majeure, occur Before the provision of the service has begun, preventing the fulfillment of the operation, the client will have the right to a refund of the total amount paid or change of activity if so agreed between the parties, except for possible expenses that, under this condition, would have been incurred. agreed. If they occur after the service has started, SOMOS AVENTURA undertakes to provide the client, in any case, with the return to the meeting point of the activity and to return the proportionally corresponding amounts minus the expenses.

< strong>In the event of impossibility of carrying out what was agreed upon BY BOTH PARTIES, due to force majeure and demonstrated impossibility, a new date will be proposed for carrying out the same or bonus, for the value of the amount paid less the costs generated, and with LIMITED DURATION, to establish the service on a new date. NOTE: Weather is not a reason for justified cancellation, only the coordinator can decide if, due to the weather, it may pose a risk, and cancel it. Rain by itself does not pose a risk. If the client refuses to do so, it will be understood as a unilateral cancellation, losing any option to relocate or refund any amount paid.

If not If the number of participants committed to the reservation shows up for the activity, full payment pending what was agreed will be an essential condition to be able to carry out the service for the rest of the participants.

GIFT VOUCHER: They are not reservations, so they are not cancelable or refundable once purchased. They can only be consumed and enjoyed during the period of validity thereof, and under the conditions indicated (that there is a confirmed group in the chosen activity and it is possible to offer the activity on the selected date). If the reservation for a subsidized activity is cancelled, the amount corresponding to the applicable penalty will be deducted from the voucher, leaving the remainder pending within the validity period available for enjoyment, but no amount will be returned, as it is not refundable.

The vouchers can be transferred to other people, since they are not nominative.

Given that the contracting is exclusively via electronic means, the client accepts the responsibility and obligation to count with the necessary technological devices (smartphone, tablet or PC) with an internet connection and instant messaging applications (whatsapp and/or telegram) as well as location applications (google maps), to be able to complete both the formalization of your reservation, as well as as well as to find the locations of the different meeting points provided in the reservation confirmationthrough a Google Maps link.

It will be the client’s responsibility to reach the meeting point provided, and it will not be attributable to a SOMOS AVENTURA, in no way, any failure that you may have in your device to reach the meeting point, failure in the transfer, delays due to retention or incidents of any other nature.